Our AML and Verification Policy
Every account on betarinocasino.uk sits behind our compliance framework. On this page we explain what we check, when we check it, and what we need from you under the anti-money-laundering rules of our licence.
Our Anti-Money Laundering Commitment
We operate under licence 8048/JAZ2023-041 issued by Curaçao eGaming, and we hold ourselves to the anti-money-laundering and counter-terrorist-financing obligations attached to that licence. Since our launch in 2023, verification has been a standing part of how our platform works, not an afterthought bolted on later.
Money laundering through gambling sites is a real risk, and we treat it as such. Our compliance team screens every new account, reviews transaction patterns against our internal risk criteria, and reports suspicious activity to the authorities required by our licence jurisdiction. These duties are legal obligations, and we will not waive them for any player, whatever their status in our 5-tier loyalty program.
When We Verify Your Identity
We verify your identity in three situations: at registration, when you request your first withdrawal, and when cumulative deposits or withdrawals cross internal thresholds we set under our risk policy. At registration we confirm your email address and check that you are at least 18 years old. Full document verification is required before any first withdrawal leaves your account.
The name on every document must match the name on your account. If you registered as J. Smith, the passport, the utility bill and the payment method must all belong to J. Smith.
- Identity document: a passport or national ID card, valid and showing your photo, full name and date of birth
- Proof of address: a utility bill no older than 3 months, showing your name and residential address
- Proof of payment method: for cards, a photo of the card with the middle digits covered, showing the last 4 digits and your name; for e-wallets, a screenshot of the account profile; for crypto, the wallet address used
Verification Step by Step
Our compliance team reviews documents in the order they arrive. Most checks clear within 24 hours, and no routine check takes longer than 72 hours. If anything is unreadable or mismatched, we contact you by email rather than rejecting the file silently, so you keep control of the timeline.
You send documents through the secure upload area of your account, never by email or live chat. Files are encrypted in transit and at rest, and access is restricted to our compliance staff on a need-to-know basis. No support agent, affiliate partner or payment intermediary can view your identity documents.
- Log in and open the verification section of your account
- Upload your identity document, proof of address and payment method proof
- Wait for our compliance team to review, typically within 24 hours
- Fix any flagged files if we ask for a clearer copy or an alternative document
- Receive confirmation by email once verification is complete
Source of Funds Requests
A source-of-funds request is not an accusation. Under our licence we must confirm that money wagered on our platform comes from a legitimate origin whenever deposit levels or patterns exceed what our risk model considers ordinary for your profile. If you deposit large sums in a short window, or your cumulative deposits grow well beyond typical play, we will ask.
Acceptable evidence includes payslips, bank statements covering the relevant period, tax returns, pension or benefit letters, and contracts for the sale of property or assets. Crypto deposits may require evidence of the fiat source used to purchase the coins. The quicker you send the documents, the quicker we lift the review and restore full account function.
Monitoring Deposits and Withdrawals
Every deposit and withdrawal on our platform passes through automated and manual checks. We screen for structuring (splitting amounts to stay under thresholds), rapid deposit-and-withdraw cycles with little actual play, and third-party payments. Funds must come from, and return to, a payment method registered in your own name.
We return withdrawals through the same method you used to deposit wherever that method supports payouts. Where it does not, we send the funds by bank transfer to an account in your name. The minimum withdrawal is £10 and the maximum is £5,000 per day.
| Withdrawal method | Processing time |
|---|---|
| E-wallets and crypto | Up to 24 hours |
| Visa Debit / Mastercard Debit | 1-3 business days |
| Bank transfer | 1-3 business days |
If Verification Cannot Be Completed
If you do not send the requested documents, we hold all withdrawals until verification is complete. Your deposits stay available for play, but nothing leaves the account. After repeated requests go unanswered, we suspend the account entirely and close the matter in line with our licence obligations.
If documents turn out to be false, altered or belonging to another person, we close the account immediately, void any pending bonuses or winnings tied to that account, and report the attempt where our licence requires it. You can appeal by writing to [email protected] with any additional evidence, and our compliance team answers within 5 business days.
How Betarino Casino Stores Documents
We keep verification records for 5 years after your account closes. This retention period follows the record-keeping requirements of our Curaçao eGaming licence and lets us answer regulator audits and lawful requests from financial authorities.
When the retention period ends, we delete or irreversibly anonymise your documents. While they exist, they sit on encrypted servers with access limited to compliance personnel, and we never sell or share them with marketing partners. If you want a copy of what we hold, or want an old file corrected, write to [email protected] and we will action it under our data protection procedure.
Frequently Asked Questions
Can I withdraw before completing verification?
No. Full verification of your identity, address and payment method is required before your first withdrawal. Once cleared, later withdrawals follow the same checks automatically and usually without new documents.
How long does verification take at Betarino Casino?
Most reviews finish within 24 hours and routine cases never exceed 72 hours. Blurred photos, expired ID or a name mismatch between documents are the usual causes of delay.
Why must my withdrawal go back to my deposit method?
Our licence requires us to return funds to their legitimate origin, which means the account or card in your own name that funded your play. If that method cannot receive payouts, we pay by bank transfer to an account in your name.
What happens to my documents after verification?
They stay on encrypted servers, accessible only to our compliance team, for 5 years after your account closes. After that we delete or anonymise them.