Your Privacy at Betarino Casino
This Privacy Policy explains what personal data we collect when you play at Betarino Casino, why we collect it, who we share it with and the rights you hold over it. It applies to betarinocasino.uk and every service we operate under our Curaçao eGaming licence. By registering an account you accept the practices described here, and we update this page whenever our processing changes.
Data We Collect
We collect only the data needed to run your account, verify your identity and meet our legal obligations. Collection happens when you register, deposit, play, contact support or open marketing emails from us.
Each category below serves a specific purpose set out in the next section. Nothing on this list is optional for account operation except your marketing preferences.
- Identity data: name, date of birth, email address, phone number, country of residence.
- Verification documents: passport or ID card copy, utility bill up to 3 months old, proof of payment method.
- Transaction data: deposits, withdrawals, bonuses, wagering history and payment method details.
- Technical data: IP address, device type, operating system, browser and approximate location.
- Gameplay behaviour: games played, session times, stakes, wins, losses and bonus usage.
- Marketing preferences: which channels you opted into and how you responded to them.
How We Use Your Data
Your identity data creates and maintains your account. Verification documents support our KYC checks, which we complete before your first withdrawal. Transaction data processes your deposits and withdrawals through Visa Debit, Mastercard Debit, PayPal, Trustly, bank transfer and crypto options.
Gameplay behaviour feeds our responsible-gambling monitoring. We review wagering patterns to spot signs of harmful play and to enforce the deposit limits, loss limits and self-exclusion tools you set. The same data helps us detect fraud, bonus abuse and multiple-account activity.
With your consent we use your email and phone number for marketing: bonus offers, cashback news and tournament announcements. If you withdraw consent we stop sending marketing messages, though we keep service communications such as withdrawal confirmations.
Our Legal Bases
Contract. We process identity, transaction and gameplay data to perform the agreement you accepted at registration. Without it we cannot hold your account, process payments or pay out winnings.
Legal obligation. Anti-money-laundering and licensing rules require us to verify your identity and retain transaction records for a minimum of five years. We cannot offer you a choice about this processing.
Legitimate interest. We process technical and gameplay data for fraud prevention, security monitoring and service improvement, because keeping our platform safe and functional benefits you as much as us. We weigh this interest against your rights before relying on it.
Consent. Marketing communications, non-essential cookies and any optional data uses run on your explicit consent, which you may withdraw at any time through your account settings or the unsubscribe link in every email.
How Long We Keep Data
We hold each data category only as long as its purpose requires. Regulatory rules set a floor for financial records, and your consent sets the ceiling for marketing data.
| Data category | Retention period |
|---|---|
| Identity data | While your account is open, then 5 years after closure |
| KYC verification documents | 5 years after account closure |
| Transaction and wagering records | Minimum 5 years after account closure |
| Technical and IP data | Up to 12 months for security purposes |
| Marketing preferences | Until you withdraw consent, plus 30 days to process your request |
| Support correspondence | 2 years after your last message |
Who We Share Data With
We never sell your personal data. We share it only with processors that deliver our services and with authorities where the law demands it.
Payment processors receive the details needed to move your money. KYC and AML providers verify your documents. Our game providers and platform hosts receive your account identifier so your play records correctly. Analytics providers receive pseudonymised usage data. Regulators and law enforcement may request records under their statutory powers, and we comply when the request is valid.
Every processor works under a written contract that binds it to GDPR-level protection and forbids using your data for its own purposes.
Your Rights Over Your Data
You control your data at Betarino Casino, and exercising any right below costs you nothing. Email [email protected] and we respond within one month, extending to three only for complex requests, in which case we tell you why.
Where processing rests on consent, withdrawing that consent stops future processing without affecting past lawfulness. You also have the right to complain to your national data protection authority, and to GAMSTOP if your concern involves gambling self-exclusion.
- Access: get a copy of the personal data we hold about you.
- Rectification: correct inaccurate or incomplete records.
- Erasure: request deletion where no legal retention duty applies.
- Portability: receive your data in a machine-readable format.
- Objection: object to processing based on legitimate interest.
- Withdraw consent: stop marketing and optional cookies at any time.
Cookies and Tracking
We use session cookies to keep you logged in, security cookies to block fraud and, with your consent, analytics cookies that measure how the site performs. The cookie banner lets you accept or reject each category before any non-essential cookie loads, and you can change your choice later.
Full details, including the list of cookies we set and how to block them in your browser, are on our dedicated Cookies Policy page.
How We Protect Your Data
All traffic between your device and our servers travels over TLS encryption. Verification documents and payment details sit encrypted at rest, and access to personal data is limited by role, so support agents see account details while only the compliance team handles your ID documents.
We log every access to personal data records and review those logs for misuse. If a breach affects your personal data, we notify the relevant supervisory authority within 72 hours and inform you directly where the risk to you is high.
Frequently Asked Questions
Do you sell my personal data to advertisers?
No. We share data only with processors that run our payments, verification and platform services, and with authorities when the law requires it. Marketing partners receive aggregated, non-identifying statistics at most.
Can I close my account and have my data deleted?
You can close your account at any time through support or GAMSTOP. Identity, transaction and wagering records stay on file for 5 years after closure because our licence requires it; everything else is deleted sooner.
Why do you need my ID documents?
Our licence conditions require KYC verification before your first withdrawal. We check a passport or ID card, a utility bill up to 3 months old and proof of your payment method to confirm you are who you claim and are of legal age.
How do I stop marketing emails?
Use the unsubscribe link in any email, adjust your preferences in your account settings, or email [email protected]. We stop marketing within 30 days of a withdrawal of consent, usually much sooner.